Privacy Policy

MS Gates respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it and what rights you have.

1. Who we are

This website is operated by MS Gates.

For privacy-related questions, please contact us using the details above.

2. What information we collect

We may collect the following information when you contact us, Get Help With My Gate, place an order or use our website:

• your name;
• email address;
• telephone number;
• property address or installation address;
• details about your gate enquiry;
• measurements, photos or videos of your entrance/property;
• quotation and order information;
• payment and invoice information;
• messages, emails or call notes;
• website usage information such as cookies, analytics data and device information.

3. How we collect information

We collect information when you:

• complete a contact form;
• Get Help With My Gate;
• send us photos, drawings or measurements;
• email, call, text or message us;
• place an order;
• use our website;
• interact with our social media pages.

4. How we use your information

We use your information to:

• respond to enquiries;
• prepare quotations;
• assess your gate requirements;
• manufacture, deliver and install products;
• arrange appointments or site visits;
• process payments and invoices;
• provide customer support;
• deal with warranty or service issues;
• improve our website and services;
• comply with legal, tax and accounting obligations;
• send relevant business communication where appropriate.

5. Lawful basis for using your information

We use personal information only where we have a lawful basis to do so. This may include:

• Contract: where we need your information to provide a quote, process an order or deliver our services.
• Legitimate interests: where we need to respond to enquiries, manage our business, improve our services or keep records.
• Legal obligation: where we need to keep records for tax, accounting or legal reasons.
• Consent: where you have given consent, for example for certain types of marketing or cookies.

6. Photos and videos

You may send us photos or videos of your driveway, entrance or property so we can understand the work required.

We use these only for quotation, design, manufacture, installation, support or project records.

We will not publish identifiable photos of your property for marketing without permission.

7. Marketing

We may contact existing customers or people who have made an enquiry about similar products or services.

You can ask us to stop sending marketing messages at any time by contacting us.

We do not sell your personal data.

8. Sharing your information

We may share your information where necessary with:

• payment processors;
• delivery companies;
• suppliers;
• subcontractors or installers;
• accountants or bookkeepers;
• IT, website or hosting providers;
• professional advisers;
• authorities where required by law.

We only share information where necessary for business, legal or service purposes.

9. How long we keep your information

We keep personal information only for as long as necessary.

Quotation and enquiry information may be kept for a reasonable period in case you contact us again.

Order, invoice and payment records may be kept for legal, tax and accounting purposes.

Project records may be kept to help with warranty, maintenance, repeat work or future customer support.

10. Cookies and analytics

Our website may use cookies and similar technologies to help the website work properly, understand website traffic and improve user experience.

Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may require your consent depending on how they are used.

You can control cookies through your browser settings or our cookie banner. For more details, see our Warranty Cookies Policy.

11. Your rights

Under UK data protection law, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of your information;
• object to certain processing;
• restrict how we use your information;
• request transfer of your information;
• withdraw consent where consent is the lawful basis.

To exercise your rights, please contact us.

12. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no internet transmission or electronic storage system is completely secure.

13. Links to other websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of other websites.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page.